Support
Frequently asked questions
Everything you need to know about treatments, consultations, and your account. Still curious? Email demo@healthaide.io or call (214) 777-7777.
Your care is provided by licensed healthcare providers through Arora Health & Aesthetics, who review your intake and confirm your treatment plan before anything is prescribed.
Your medication is compounded and dispensed by VialsRX, our partner pharmacy, available in all 50 U.S. states through affiliated providers, in accordance with applicable state licensure requirements.
Yes, you can cancel or modify your order any time before it ships by reaching out to our support team.
You’re charged once your intake is reviewed and your treatment plan is approved by a licensed provider, not at the moment you check out.
Yes, all personal and medical information is handled in accordance with HIPAA and applicable state and federal privacy regulations.
Contact your care team right away through the app or by phone. Your provider will guide you on next steps based on your specific treatment plan.
No. Compounded medications are not FDA-approved and are not reviewed by the FDA for safety, effectiveness, or quality before they are marketed. They may be prescribed by a licensed healthcare provider when determined to be clinically appropriate for an individual patient.
Yes. All medications currently offered through our platform are compounded by licensed pharmacies pursuant to a patient-specific prescription from a licensed healthcare provider. Compounded medications are not FDA-approved and are not reviewed by the FDA for safety, effectiveness, or quality before they are marketed.